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MY YL MED · CANCELLATION REFUND

Cancellation & refund

These terms support a clear, responsible care conversation. Contact the team before sending sensitive information or making a payment.

Video consultation

A confirmed online consultation may be cancelled at least 24 hours before the scheduled time for a full refund. One reasonable reschedule may be arranged with at least 24 hours notice.

Late changes

Late cancellations and missed appointments are reviewed by the care team based on the service status and communication history.

Confirmed-amount payments

For other services, refund terms are confirmed with the care team before payment. Contact the team before submitting a second payment.